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IT Support (Remotely)

Comprehensive IT support services delivered remotely

• Accept register and review support requests tickets
• Remote troubleshooting of software and hardware problems
• Configure and manage workstations mailboxes spam filters and network issues
• Troubleshooting network and security issues such as VPNS routers firewalls and encrypted data
• Working with remote management tools and monitoring software
• Advising customers on technological opportunities and IT solutions
• Contribute to our knowledge base by documenting new solutions
• Product technical issue resolving
• Working at your time frame